This policy applies to eligible purchases and services from Solevibe LLC. Any signed agreement containing different terms controls that transaction.
Grocery returns
For health and quality reasons, perishable, refrigerated, frozen, opened or unsealed products are not returnable unless damaged, expired, defective or materially different from the confirmed order. Eligible unopened non-perishable items may be returned within 14 days with proof of purchase in original, unused and resalable condition.
Problems with an order
Report damaged, missing, expired or incorrect goods within 48 hours of delivery to felicia.decker@bsolevibe.us. Include the order number, issue and photographs where applicable. After verification, we may replace the item, issue store credit or refund the eligible amount.
Cancellations
Retail orders may be cancelled before processing or packing begins. Custom, bulk and special orders may require a non-refundable deposit. Supplier, carrier, packaging and other committed costs are non-refundable.
Delivery and shipping
Available methods, destinations, charges and estimated timelines are disclosed during checkout or in the quotation. Estimates are not guarantees. Customers must provide an accurate, accessible delivery address. Carrier delays, weather, supplier shortages and events outside reasonable control may affect delivery.
Research services
Before research begins, cancellation may qualify for a refund less the deposit and committed expenses. Once design, recruitment, data acquisition, fieldwork, analysis or reporting begins, refunds are limited to unearned fees after completed work and non-cancellable costs are deducted.
Refund processing
Approved refunds are returned to the original payment method, generally within 7–10 business days after approval. The financial institution may require additional posting time.
Contact
felicia.decker@bsolevibe.us · +1 (225) 418-4721
101 Westwood Pl, Washington, IN 47501, US